Client: cable&wireless
Brand: Fix IT
Brief: Communicate to all colleagues the benefits of a focus’d effort to become market leader in our field, and the part Fix IT will play. Create a programme of six themes to focus our efforts. Themes that we must deliver so colleagues and processes give the best productivity and value to our customers and shareholders.
Market: Global
Solution: It Hospitals and PC GP First in a series of online and staged theatrical hospital theatres, where colleagues can make an appointment and “get focussed”.
DOES IT HURT?
We thought you’d ask that. We’ll perform a health check on all laptops and desktops, to make sure they’re giving you the best performance. It’s actually painless.
The Fix IT programme was split into six main themes to focus our efforts? Some of these themes address the more visible issues in the business, such as desktops and email, but much of what IT does often goes largely unseen by the majority of us. But, these are the themes we must deliver for a critical group of our colleagues or processes to give the best productivity and value to our business and shareholders. That’s not to say that Fix IT Operations, for instance, is any less important than, say, Fix Desktop, or Fix IT NOW! The themes that maybe aren’t so obvious, are vital to our goal of becoming number one in our chosen market and building our future business, so we’re still focused just as acutely on these.
The following paragraphs sum up what we are doing with Fix Desktop, we hope you get the picture: most conspicuous of the themes we’re addressing is Fix Desktop with the rollout of our IT Hospitals. You told us your PCs don’t always run as they should, so the IT Hospitals have been set up to fix that for you as part of the Fix IT programme. We tested this last week with colleagues in Thames House and it’s been so successful we’re now prescribing it to our other UK sites.
GET IT CHECKED NOW
Colleagues in Worldwide House received their invites last week and so far 216 have flocked to book their appointment for the IT Hospitals taking place this week and next. Last week, in Thames House, 76 colleagues brought their machines along, or received a ‘house call’ where their PCs were checked, treated and given the all clear. If you’re based in Worldwide House and haven’t made an appointment yet, call 07554 116669 to book your slot during the next two weeks.
IS THERE A DOCTOR IN THE HOUSE?
Over the next few weeks you’ll see our PC GPs in Atlas, Leeds, Brook House, Waterside, Smale and Birmingham in the first phase of the programme, so if you’re based in any of these offices, watch out for invites dropping into your mailboxes soon. We won’t catch all areas or PCs the first time around, so there will be another wave of these Hospitals in the near future for other sites and our home workers.
THE PROGNOSIS?
It’s early days, but the results already speak for themselves. On average, a visit to our PC GPs has improved start-up times from, at worst, 15 minutes, to a best time of 2 minutes. Working this out on the back of a prescription pad, we can tell you this means we’ll be able to give back to each colleague as much as 30 minutes of their working day, which could save our business around £5m a year.
